Depositing and withdrawing using NETELLER

NETELLER is a prepaid online wallet that allows you to make online payments. You can use NETELLER for both deposits and withdrawals.

You can top up your NETELLER account using a large variety of payment options such as:

• Card deposits
• Local bank deposits
• International bank transfers

The available top-up options will vary with your country of residence. For further information on fees and specific funding options, visit the fees section of the NETELLER website.

To sign up for a free NETELLER account, visit the 'Join for free' page on their website.

NETELLER accounts registered in the United Kingdom cannot use funds from credit cards for online gambling.

How do I deposit with NETELLER?

To deposit with NETELLER, follow these steps:

1. Go to the 'Cashier'. If you're using our website or mobile app:
   
2. Hit 'Deposit' and select 'NETELLER'.
3. Pick one of the suggested deposit amounts or enter a different one in the field.
4. Add a bonus code (if you have one) and press the green button to continue.
5. Fill in the necessary details. Depending on your country, you may be redirected to the NETELLER website to complete the transaction:
   • If this is the case, enter the email address registered to your NETELLER account
   • If you're completing the transaction only within our software, enter the following details instead:
     • 12-digit NETELLER account number
     • 6-digit Secure ID/Authentication Code*
6. Double-check your details and submit your deposit request.

* If you've enabled two-step authentication on your NETELLER account, the Secure ID is now invalid. You must use the 6-digit Authentication Code, which you can get from your Google Authenticator app.

Every time you top up your NETELLER account, you'll be asked if you're using your deposit for gambling. Select 'Yes' to be able to use those funds with us.

We'll credit the deposit amount to your account as soon as NETELLER confirms that the transaction was successful.

How do I withdraw using NETELLER?

To withdraw funds to your NETELLER account, follow these steps:

1. Go to the 'Cashier'. If you're using our website or mobile app:
   
2. Press 'Withdraw'.
3. Enter the amount that you want to withdraw.
4. If you have any pending automatic withdrawals, you'll see:
   • The amount.
   • The method and account it will be sent to.
   • Any remaining amount after the automatic withdrawals.
5. If you don't have any pending automatic withdrawals, choose 'NETELLER' from the available options.
6. If you've deposited with this method in the past 12 months, your NETELLER details will be pre-populated. Otherwise, enter your NETELLER details (the 12-digit NETELLER account number or the email address).
7. Finally, confirm your withdrawal request.

We'll process your withdrawal within 72 hours. The funds will be credited immediately upon approval.

Depending on your registered country, a previous NETELLER deposit in the past 12 months may be required for this method to become available for withdrawals.

If you're using our mobile app, always remember to log out properly before closing the app. If you get blocked by the system, wait 10 minutes before logging back in.

I'm trying to use NETELLER, but I can't. Why?

Here are some of the most common reasons for a failed NETELLER transaction:

• Your NETELLER account wasn't created successfully. Double-check if your account is created and active.
• Insufficient funds in your NETELLER account. Try again, ensuring there are enough funds to cover the transaction.
• You haven't received a verification call from NETELLER yet. You'll need to verify your account before using it to deposit or withdraw.
• The email address, account ID, Secure ID or Authentication Code entered are incorrect. If you've enabled two-step authentication on your NETELLER account, you must use the 6-digit Authentication Code from the Google Authenticator app instead of your Secure ID.
• Your NETELLER account is under maintenance. Try again later.

If you're in doubt about your account status, get in touch with NETELLER and check that there are no issues with your account.