Everything you need to know about the Ontario platform geolocation

If you are within province borders but restricted from playing for real money, there might be an issue locating you via Wi-Fi. Check that your computer’s Wi-Fi signal or capability is switched on. If your computer doesn't have Wi-Fi, you'll need to get a Wi-Fi adapter.

Devices without Wi-Fi can use a USB dongle to enable it. We recommend using it if you have only one device. The dongle connects to a USB port, enabling your computer to be Wi-Fi enabled. Once your device is Wi-Fi enabled, our software should locate you successfully.

To access real-money gaming in a web browser, install the GeoComply Player Location Check (PLC v. 3.1.1.3) plugin on your computer. Ontario regulation demands that we check that you're physically located in the province.

You'll no longer be eligible to play real money games. For your session to resume, we must re-confirm that you're physically located in Ontario.

In most cases, yes. However, you might be blocked from playing if you're less than a kilometer from the border. In this case, you'll need to move further away from the border and try again. This can improve the ability to identify your location. Your IP address may also be incorrectly placed in a neighboring province. In this case, you'll need to correct your IP address. Just contact your internet service provider (ISP) to do that.

If you have this kind of software running on your device, you won't be able to access real-money gaming. You'll need to close these programs and ensure they no longer run on your device.

The behavior of these programs varies. However, you'll first need to close all known remote desktop programs on your device.

• For PC: Press 'Ctrl + Alt + Delete' to access the 'Task Manager'. From here, you can force individual programs to close.
• For Mac: Open the 'Activity Monitor' in the 'Utilities' folder of 'Applications'. From here, you can force individual programs to close.

If the problem persists, you might need to delete the programs. To do that:

• For PC: Open 'Control Panel' → 'Programs' → 'Uninstall'. Then, select and remove the program from the list.
• For Mac: Find the program in the 'Applications' folder and drag it to the trash.

If you have this kind of software running on your device, you won't be able to access real-money gaming. You'll need to close these programs and ensure they no longer run on your device.

In most cases, you'll need to adjust your browser settings. These processes can change between browser versions.

• For Internet Explorer: 'Tools' → 'Internet Options' → 'Connections' → 'LAN Settings'. Then, uncheck the box for 'Proxy Server'.
  • Check out a video about it here.
• For Chrome: 'Menu' → 'Settings'. Then select “disable extension” in the 'Proxy' section.
  • Check out a video about it here.
• For Firefox: Select 'Tools' → 'Options' → 'Advanced Network' (tab) → 'Settings'. Ensure you select the 'No Proxy' option in the 'Connection Settings' window. Then press the 'OK' button to apply the changes.
• Check out a video about it here.

In the case of a downloadable VPN, you'll need to shut down all running application processes.

• For PC: Press 'Ctrl + Alt + Delete' to access the 'Task Manager'. From here, you can force individual programs to close.
• For Mac: Open the 'Activity Monitor' in the 'Utilities' folder of 'Applications'. From here, you can force individual programs to close.

For proxy services enabled from a specific website, such as HMA, you need to finish your session or service to proceed.

We've detected unusual activity from your IP address. Our proxy check can be sensitive to possible viruses infecting a user's computer. If you're sure that you're not using a proxy but still failing this check, this could be related to viruses or malware on your device. It could also be related to any other device that shares your internet connection. We recommend checking your computer for possible viruses and/or malware. Remove any present and ensure you have an updated anti-virus program installed and running. Once you've removed the malware, it can take up to a few days for the update to take effect in our systems. For a list of Google's recommended anti-virus software, please visit here.

A public Wi-Fi network is one that many people share, such as at a coffee shop or hotel. Such networks, especially those run by larger businesses, might be associated with a location outside of Ontario. This would prevent access to real-money gaming. Try accessing the internet from another location or connection source to resolve this issue. Give preference to a private, password-protected, unshared, secure Wi-Fi connection such as your home or work network.

The simplest and most effective way to do this is to unplug the router from its power source, wait up to 30 seconds and plug it back in. Be sure to give the router time to fully reboot and connect before trying again.

• For Windows 10: Right-click on the 'Windows' logo on the bottom left. Select ‘Network Connections’ → 'Wi-Fi' → 'Enable'. This will likely not be present if your device doesn’t have a Wi-Fi adapter.
  
  • Check out a video about it here

These devices connect you to network or internet sources via Wi-Fi. The more available APs nearby, the more accurately we can locate you. Your device doesn't necessarily need to be connected to any of these networks. It simply must be able to 'see' them.

If your device can't see enough Wi-Fi APs, it will be difficult to locate you. This may occur in rural areas or even in very tall buildings. Try moving to an area with more APs nearby. Otherwise, try using a Wi-Fi extender to detect more APs that may be a greater distance away.

• For Mac: From the menu bar → Select 'Wi-Fi' → Turn Wi-Fi on. Then select a nearby Wi-Fi network from the list.
  If you don't see the Wi-Fi icon in the menu bar, go to the Apple menu, choose 'System Preferences' → 'Network' → select 'Wi-Fi' → Turn Wi-Fi on.
  • Check out a video about it here.
• For Windows 10: Right-click on the 'Windows' logo on the bottom left → Network Connections → Right-click on 'Wi-Fi' → Connect/Disconnect → Wi-Fi → Switch to 'On' → Choose the network from the available list, then press 'Connect'.
  
  • Check out a video about it here.

You'll need to do it manually:

• For PC: Press 'Ctrl + Alt + Delete' to access the 'Task Manager'. From here, you can force individual programs to close.
• For Mac: Open the 'Activity Monitor' in the 'Utilities' folder of 'Applications'. From here, you can force individual programs to close.

If the problem persists, you might need to delete the programs. To do that, do as follows:

• For PC: Open the 'Control Panel' → 'Programs' → 'Uninstall'. Then, select or remove the program from the list.
• For Mac: Find the program in the 'Applications' folder and drag it to the trash.

No. You need to have Wi-Fi enabled on your device and see available Wi-Fi networks. You can connect to the internet via an Ethernet cable and have Wi-Fi on simultaneously.

Yes. These can be a 3G or 4G cell phone network, a 3G or 4G USB dongle, a wireless mobile hotspot device or tethering mobile internet from your cell phone.

An older version might cause you to experience an unexpected geolocation error. If that happens, check if you have the latest software or app.

You can download the latest version of PokerStars ON here. You might be reminded to update during your next login if you haven't already done so.

You can still get back online, though. Download and install the latest version of GeoComply's Player Location Check plugin:

• For Windows PC, press here.
• For Mac, press here.

You can then access our services again!

Installing the plugin is a requirement before you can access real-money gaming on your device. Ontario regulation demands that we check that your physical location is in the province of Ontario.

GeoComply is a third-party location detection software. Its purpose is to detect VPN location fraud.

If you're within province borders but restricted from playing for real money, check that your device’s location services are switched on. Enabling Wi-Fi, GPS and/or cellular data can also help us locate you successfully.

Because we need to locate you within permitted jurisdictions for you to play. Our location systems need Wi-Fi, GPS or GSM signals to locate you. The more network signals you have within range, the more accurately we can locate you.

We support Android and iOS devices. This includes Android cell phones and tablets, iPhones, iPads and iPad minis.

Locating you from a mobile phone should be as easy as from a computer. You need to have location services or GPS or Wi-Fi enabled on your phone to do that.

You need to have Location Services on to enable GPS. To turn this on, go to:

• iOS: 'Settings' → 'Privacy' → 'Location Services'
• Android: 'Settings' → 'Location Services'

In this case, you might need to clear your cache. To do this, go to:

• 'Settings' → Name of the app used to access gaming service (gaming app or browser app) → and select 'Clear Cache'.

There's another easy way to clear the cache across all apps on your phone. You can download an app from the 'Play Store' such as 'App Cache Cleaner'.

You'll need to turn it on manually.

• For iOS: Go to the 'Settings' app → 'Wi-Fi'. Here, make sure that the Wi-Fi is switched on.
• For Android: Go to Settings → Wireless & Networks

Try moving to an open area closer to a cell tower. This is because your physical location affects your cellular reception a lot. For example, if you're in a basement or underground parking lot, this might block your ability to be located. A building or house might also have some 'dead zones'. These would have little to no cellular reception. In this case, try to adjust your location to get better reception. Players in rural areas with little or poor cell tower reception might need to change their location more drastically to get a stronger signal.

You'll need to turn it off manually.:

• Tap the menu button, then 'Settings' → 'Applications' → 'Development' → tap the check box next to 'Allow mock locations'.

You'll need to turn it off manually.:

• For iPhone: 'Settings' → 'Wi-Fi' → Tap the connected Wi-Fi network → 'Configure Proxy' → 'Off'.
• For Android: 'Settings' → 'Connections' → 'Wi-Fi' → Tap on the settings icon beside your Wi-Fi connection → 'View more' → 'Proxy' → 'None'→ save changes.

No. You must use a device with the original manufacturer settings to play for real money.